999

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The Department of Information and Communication Technology has been launched in an experimental manner on 999 Emergency Services. Calling full toll free from any mobile number, Bangladeshi citizens will get the fire service, police or ambulance service in an emergency. 999 Service-trained agents will communicate with the Fire Service, Police or Ambulance Service Providers, in a timely emergency as per your requirement. Details about how to use this service are explained below.

National helpdesk-999 operators have been trained to provide various types of call and emergency services. These agents are getting some technical support to provide accurate and quality service. However, when a citizen calls on 999, it is advisable to keep the following things in mind.

 

1. Address Address: The most important and essential information needed for emergency services is to find the location or address of the candidate. Tell the operator (agent) as your exact position as possible, in this case, the name of the district or upazila will also be called. If you do not know your exact location, you can mention the name of the surrounding big road, market or highway.

 

2. Providing correct answers to the questions: To provide you the right services, the operator or emergency service provider (in this case, the police, fire service, ambulance service provider) will ask you some questions so that they can tell you the appropriate authority or authority. Or you can give some tips or suggestions about life saving. Help the operator by providing the right answer to such questions. Of course, you may need to answer the same question multiple times to be sure of your needs; This can happen if the call transfer is transferred to the police or the fire service or hospital, especially from 999.

 

3. Be patient: keep calm during the call and highlight your problem details. Many times it is seen that, when the citizen talked about his problem, he used to say unnecessary speech. This should not be done. As a result, there is a problem to catch the operators' main problem and to help them with real help. Remember, as calm as you can be, you can give a detailed description of your event and the operators will be able to serve you better.

 

4. Explain your emergency situation: During the interpretation of an emergency situation, be careful about the information on some issues. Do you yourself or someone close to you? How is that? What type of emergency services do you need - ambulance? The police? Or another emergency service? If someone is injured, try to tell his situation clearly - is the situation of the injured person very dangerous? What is his consciousness? Can he breathe? Is the blood out of his body? Try to tell the condition of the patient as much as you can, if you are difficult to talk about, tell someone else to the next, stay in line without cutting the call.

 

5. Remember to ask ambulance service: Ambulance service is provided through the 999 service, but not free. In fact, no authority in Bangladesh provides free ambulance service. And the 999 works as well as communicate with different ambulance service providers according to the needs of the citizen. As a result, the amount of rent according to ambulance type, destination etc. is determined. Therefore, provide these information to the operators correctly, seeking ambulance services. Need to remember, the ambulance service is not provided in the 999 dead body.

 

6. Remember to ask for fire service services: Not only fire, Fire Service offers many different types of services. Such as road accidents, naval accidents, trapped people or animals, bird rescue etc. So call 999 if this type of service is needed. Help the operator with the information needed to send enough help to the area. If you see the situation going on, try to make sure, before you call your fire service or any unit of police has reached there.

 

7. Remember to ask for police service: 999 operators will contact you to the nearest police station for emergency police service. You can report your complaint there. Since the call is referenced in 999 for references, please provide the correct information to talk to the police. Law enforcement action will be taken against you if you call on 999 for fraud. In the case of police assistance, it is often called to the nearest police station to complain. Because police can not start an investigation without the written complaint. Talk to the concerned police officers through 999 to know about your work.

 

8. Describe the offender: If you see any crime occurring, then reach the safe place safely. Call 999 as soon as possible. If you know the culprit, tell it or if you suspect someone. Do not know if the criminal had arms. What is the criminal look? His religion? Provide information about the approximate age, height, weight, color of clothing, etc. Where is the criminal now? They have escaped? Where did you go? Was there a car with them? What the car? Car model, color and car size? Even information about the number of the car number, etc.

 

9. Keep the phone open: If you have made a call from a mobile phone, keep your number open so that the operator can contact you again at any moment. Outside your needs